Booking Requirements: Essential Information for Car Rentals
When processing a car rental reservation for your clients, ensuring that all specific details are entered correctly is vital for a smooth pick-up experience. Below are the mandatory requirements for creating a booking.
1. Renter Details
You must provide the full name (first name and surname) of the primary driver exactly as it appears on their driver’s license and passport.
2. Rental Logistics
The reservation must include:
- Pick-up and Drop-off Locations: Specific Hertz branch or airport station.
- Dates: Precise start and end dates of the rental period.
- Exact Time: The scheduled time for vehicle collection.
3. Flight Information (Crucial for Airport Pick-ups)
Providing the arrival flight number is highly recommended and, in many cases, necessary for the following reasons:
- Flight Delays: If a flight number is provided, Hertz will monitor the flight status. The vehicle will typically be held for up to 1 hour after the actual landing time of the delayed flight.
- No Flight Number Provided: If the flight number is missing from the reservation, the vehicle is generally only held for 1 hour from the original reservation time indicated in the booking.
Pro Tip: Always include the flight number to protect your client’s reservation against airline schedule changes or unexpected delays.