Welcome to our Self-Service Kiosk guide. Our smart kiosks are designed to make vehicle key collection fast, secure and fully automated. This guide explains the complete pickup process, required documents, and available support options should you need assistance.
Before You Start
Please have the following ready:
- Your reservation number
- A valid driver's license
Step 1: Start Your Key Pickup
To begin the process:
- Tap "Pick up key" on the kiosk home screen
- Enter your reservation number when prompted
- Follow the on-screen instructions to continue.Where Can I Find My Reservation Number?
Your reservation number can be found in your booking confirmation email or rental voucher.
Common reservation number formats include:
- RES-XXXXXX (e.g., RES followed by 6 letters or numbers)
- LXXXXXXXXXX (e.g., L followed by a series of numbers)
If you cannot locate your reservation number, please contact support for assistance.
Step 2: Confirm Your Personal Information
Review and confirm your personal details, including:
- First name and last name
- Contact information
- Residential address
Please ensure all information is accurate before proceeding.
Step 3: Driver's License Verification
The kiosk will ask you to scan or upload your driver's license and take a quick photo for identity verification.
In most cases, verification is completed automatically within a few moments.
Manual Verification Support
In some situations, a quick manual review by a support agent may be required before the keys can be released. This is a standard security measure and may occur if:
- You have a paper-based driver's license.
- Your driver's license is in a non-standard format.
- The system cannot automatically read or verify your document.
- You hold a driver's license from certain regions that require additional review (for example, some Icelandic licenses).
If manual verification is required:
- Upload clear images of your driver's license.
- Follow any additional instructions displayed on the kiosk.
- Wait while a support agent reviews your documents.
Our support team will verify your information and approve your pickup as quickly as possible.
Tips for Successful Verification
To avoid delays:
- Ensure all text on the license is clearly visible.
- Avoid blurry, dark or cropped images.
- Upload all requested sides of the document.
- Make sure your photo matches the identification provided.
Step 4: Identity Check
If requested, take a photo using the kiosk camera.
This photo is used solely to verify that the person collecting the vehicle matches the identification and driver's license provided.
Step 5: Review Your Rental Information
Before completing the process, review the following:
- Vehicle details
- Pickup and return information
- Rental dates
- Terms and conditions
Confirm that all information is correct before proceeding.
Step 6: Collect Your Keys
Once all verification checks have been successfully completed, the kiosk will display a confirmation message and release your vehicle keys.
You are now ready to begin your rental.
Frequently Asked Questions
Why is my driver's license being reviewed manually?
Some driver's licenses cannot be verified automatically due to document format, image quality or system limitations. Manual review helps ensure a secure and accurate verification process.
How long does manual verification take?
Most manual verifications are completed within a few minutes, although waiting times may vary depending on demand.
What should I do if the kiosk does not accept my address?
Double-check the spelling and formatting of your address. If the issue persists, contact support for assistance.
What happens after verification is approved?
Once all checks have been completed successfully, the kiosk will release your vehicle keys and you can proceed with your rental.
What if I need assistance during the process?
Support is available throughout the entire kiosk journey. Simply use the support option displayed on the kiosk screen to connect with an agent.