If your vehicle is damaged in an accident, vandalized or affected by natural disasters, you should report it immediately. Our team will guide you through the entire process—from reporting the claim to getting the car repaired.
Here is what you need to do step by step:
1.Ensure safety and contact authorities:Immediate action.
Make sure everyone is safe. If there are injured people, another vehicle is involved, or third-party property is damaged, call the emergency services (112) or fill out an accident declaration form on-site.
2.Contact our 24/7 customer service:Within 24 hours.
Call our round-the-clock support team immediately. Our colleagues will help you register the case correctly and provide clear instructions based on your specific situation.
3.Document the damage:Gather evidence.
Take clear photos of the accident scene, the damage to your vehicle and any other property involved. Keep copies of the accident declaration or police reports if applicable.
4.Follow our guidance for repairs:Final step.
We will handle the communication with the insurance company and direct you to one of our approved partner service centers to get the vehicle repaired. If your contract includes it, we will also arrange a replacement car for you.
Important: Always report any damage as soon as possible. Delaying the report to the insurer or our team may lead to complications with the claim approval or affect your insurance coverage.